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Frequently Asked Questions

Can I print my own design?

 

We currently do not print mug for own design as the actual print may vary due to the resolution of the picture provided, not drawn to scale etc. and we want to avoid dispute.

 

Can I print on my own mug(s)?

 

No, the mug(s) need to have a sublimation layer to print under high temperature. The regular mug(s) do not have sublimation layer.

 

Can I choose another font style or font colour?

 

Yes, you can choose your desired font style and font colour at no additional charge. Please leave a note in your order form to notify us of the change. The mug(s) are packed in styrofoam packaging specially moulded for mugs with a box. We will also provide tracking ID that the mug(s) are shipped out.